Privacy Policy

Last Updated: June 28, 2023

Penrose Studios Inc., a Delaware corporation (“Penrose“, “Company“, “we“, “us“, “our“, and their derivatives) provides the website http://www.penrosestudios.com, and the subdomains of each of the foregoing (collectively, the “Website“), VR films with the titles The Rose & I, Allumette & Arden’s Wake (collectively the “VR Films“), and the video game with the codename Project Academy (the “Game” and, collectively with the Website, the VR Films, as well as any related content, online services, mobile, AR and VR applications, the “Services“). This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our Services through your use of our streaming audio and video services and from your interactions with us, and other functionality offered on or through the Services. Please note that this Privacy Policy does not cover or apply to our processing of information about content creators, employees and other personnel.

This Privacy Policy is not a contract and does not create any legal rights or obligations.

What Is Personal Information?

When we use the term “personal information” in this Privacy Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual. It does not include aggregated or deidentified information that is maintained in a form that is not reasonably capable of being associated with or linked to an individual.

Our Collection of Personal Information

We collect personal information about individuals when they visit our Website, create an online account with us, use our mobile, online and VR applications, or communicate with us. Sometimes we collect personal information automatically when an individual interacts with our Services and sometimes, we collect the personal information directly from an individual. At times, we may collect personal information about an individual from other sources and third parties, even before our first direct interaction.

Information You Provide to Us

We collect the following personal information you provide to us in the following ways:

  • Communications. If you communicate with us, we collect contact information, such as first name, last name, location, email address, mailing address, phone number, communication preferences, and the content of the communication and the metadata associated with the communication.
  • Inquiries. We collect information provided in custom messages sent through the forms or contact information provided on our Website.
  • Newsletters. If you sign up to receive news or alerts from us or register for an account, we collect your contact information, applicable interests and communication preferences in order to send you regular updates about the Services. If you wish to stop receiving email messages from us, please see the “Control Over Your Information” section below.
  • Registering and Subscribing. If you register for an account or subscribe to our Services, we will collect your contact, registration and billing information, such as name, payment information, physical address, email address, and username and password. Please note we utilize a third-party provider to process payments on our behalf and do not accept payment directly through our Website.
  • Ordering. If you purchase a product or service, we will collect purchase, contact and billing information, such as name, payment information, purchase history, physical address and email address. Please note we utilize a third-party provider to process payments on our behalf and do not accept payment directly through our Website.
  • Employment Applications. If you apply for employment, we collect your contact and demographic information, educational and work history, employment interests, information obtained during interviews and any other information you choose to provide.
  • Events, Surveys, Contests or Sweepstakes. If you fill out any forms relating to Penrose events, surveys, contests or sweepstakes, we collect your contact and demographic information and any other information requested on the form.
  • Penrose User Support. If you contact our customer support or file a support claim with us, we collect information about your account, your device, information relating to your user support requests and any other information you choose to provide.

Information We Collect Automatically

As is true of most digital platforms, we and our third-party providers may also collect personal information from an individual’s device, browsing actions and Website usage patterns automatically when visiting or interacting with our Website, which may include log data (such as internet protocol (IP) address, operating system, browser type, browser id, the URL entered and the referring page/campaign, date/time of visit, the time spent on our Website and any errors that may occur during the visit to our Website), analytics data (such as the electronic path taken to our Website, through our Website and when exiting our Website, as well as usage and activity on our Website) and location data (such as general geographic location based on the log data we or our third-party providers collect).

We and our third-party providers may use (i) cookies or small data files that are stored on an individual’s computer and (ii) other, related technologies, such as web beacons, pixels, embedded scripts, location-identifying technologies and logging technologies (collectively, “cookies”) to automatically collect this personal information. For example, our Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to collect and view reports about the traffic on our Website. More information about the use of Google Analytics for these analytical and non advertising purposes can be obtained by visiting Google’s privacy policy here and Google’s currently available opt-out options are available here.

To manage cookies, an individual may change their browser settings to: (i) notify them when they receive a cookie, so the individual can choose whether or not to accept it; (ii) disable existing cookies; or (iii) automatically reject cookies. Please note that doing so may negatively impact an individual’s experience using our Website, as some features and offerings may not work properly or at all. Depending on an individual’s device and operating system, the individual may not be able to delete or block all cookies. In addition, if an individual wants to reject cookies across all browsers and devices, the individual will need to do so on each browser on each device they actively use. An individual may also set their email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether they have accessed our email and performed certain functions with it.

Personal Information From Third Parties 

We also obtain personal information from third parties, which we often combine with personal information we collect either automatically or directly from an individual.

We may receive the same categories of personal information as described above from the following third parties:

  • Business Partners: Our business partners may collect personal information in connection with the Services provided and may share some or all of the information with us.
  • Employment-Related Third Parties: If you are applying for a position at Penrose, we may receive personal information from employment-related third parties, such as job application platforms, references, background check providers and recruiters.
  • Social Media: When an individual interacts with our Services through various social media networks, such as when someone “Likes” us on Facebook or follows us or shares our content on Facebook, Twitter, LinkedIn, or other social networks, we may receive some information about individuals that they permit the social network to share with third parties. The data we receive is dependent upon an individual’s privacy settings with the social network. Individuals should always review and, if necessary, adjust their privacy settings on third-party websites and social media networks and services before sharing information and/or linking or connecting them to other services.
  • Service Providers: Our service providers that perform services solely on our behalf, such as survey and marketing providers, collect personal information and often share some or all of this information with us. For example, we receive personal information individuals submit in response to surveys to our survey providers.
  • Other Third Parties: From time to time, we may receive information about individuals from third parties. For example, we may obtain information from our marketing partners or from third parties to enhance or supplement our existing information about an individual. We may combine this information with the information we collect directly from individuals.
  • Publicly Available Sources: We collect personal information about individuals that we do not otherwise have, such as contact information, employment-related information, and interest-in-services information, from publicly available sources. We may combine this information with the information we collect from an individual directly. We use this information to contact individuals, to send advertising or promotional materials or to personalize our Services and to better understand the demographics of the individuals with whom we interact.

Our Use of Personal Information

We use personal information we collect to:

  • Fulfill or meet the reason for which the personal information was provided. For instance, if you contact us by email, we will use the personal information you provide to answer your question or resolve your problem;
  • Personalize your user experience;
  • Manage our organization and its day-to-day operations;
  • Operate, maintain and provide the features and functionality of the Services;
  • Complete your transaction or manage your subscription;
  • Communicate with individuals, including via email, text message, social media and/or telephone calls;
  • Request individuals to complete surveys;
  • Facilitate contests or sweepstakes, and inform you about future programs, products and services that may be of interest to you;
  • Market our Services to individuals, including through email, direct mail, phone or text message;
  • Administer, improve and personalize our Website and Services, including by recognizing an individual and remembering their information when they return to our Website;
  • Prepare for and facilitate our events;
  • Create and maintain accounts for our users;
  • Process payment for our products and Services;
  • Provide technical or administrative support;
  • Identify and analyze how individuals use our Website and Services;
  • Conduct research and analytics on our users and our Services;
  • Improve and customize our service offerings to address the needs and interests of our user base and other individuals we interact with;
  • Evaluate your candidacy for employment, communicate with you during the job application process, and facilitate the onboarding process;
  • Test, enhance, update and monitor the Services, or diagnose or fix technology problems;
  • Help maintain the safety, security and integrity of our property and Services, technology assets and business;
  • Defend, protect or enforce our rights or applicable contracts and agreements;
  • Prevent, investigate or provide notice of fraud or unlawful or criminal activity; and
  • Comply with legal obligations.

Where an individual chooses to contact us, we may need additional information to fulfill the request or respond to inquiries. We may provide additional privacy disclosures where the scope of the inquiry/request and/or personal information we require fall outside the scope of this Privacy Policy. In that case, the additional privacy disclosures will govern how we may process the information provided at that time.

Our Disclosure of Personal Information

We disclose personal information in the following ways:

  • Affiliates: We may share personal information with other companies owned or controlled by Penrose, and other companies owned by or under common ownership as Penrose, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns, particularly when we collaborate in providing the Services.
  • Service Providers: We share personal information with third party service providers who perform services on our behalf, such as background check providers, recruiters, event coordinators, payment processing services, market research providers, advertising partners and technology providers (including technology support providers, email communications providers, analytics providers, data storage providers and web and video hosting providers and developers).
  • Business Partners: We may share client personal information with our business partners, such as our suppliers and delivery partners, as well as third parties with whom we partner to provide contests, joint promotional activities or co-branded services, and such disclosure is necessary to fulfill requests or applications.
  • Business Transaction or Reorganization: We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose personal information to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal information may also be disclosed in the event of insolvency, bankruptcy or receivership.
  • Legal Obligations and Rights. We may disclose personal information to third parties, such as legal advisors and law enforcement:
    • in connection with the establishment, exercise, or defense of legal claims;
    • to comply with laws or to respond to lawful requests and legal process;
    • to protect our rights and property and the rights and property of others, including to enforce our agreements and policies;
    • to detect, suppress, or prevent fraud;
    • to protect the health and safety of us and others; or
    • as otherwise required by applicable law.
  • Otherwise With Consent or Direction. We may disclose personal information about an individual to certain other third parties or publicly with their consent or direction. For example, with an individual’s consent or direction we may post their testimonial on our Website or service-related publications.

For residents of the State of Nevada, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. Although we do not currently sell covered information, please contact us at contact@penrosestudios.com to submit such a request.

Control Over Your Information

You may control your information in the following ways:

  • Access to Your Device Information. You may control the Website’s access to your device information through your “Settings” app on your device. For instance, you can withdraw permission for the Services to access your geolocation and to integrate with your other applications.
  • How to Control Your Email Communications Preferences. You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. You may not opt-out of Services-related communications (e.g., account verification, transactional communications, changes/updates to features of the Services, technical and security notices).
  • Modifying or Deleting Your Information. If you have any questions about reviewing, modifying, or deleting your information, you can contact us directly at contact@penrosestudios.com. We may not be able to modify or delete your information in all circumstances.
  • Cookies: For information about our and our third-party partners’ use of cookies and related technologies to collect information automatically, and any choices you may have in relation to its collection, please see the “Information We Collect Automatically” section above.

Children’s Personal Information

Our Website and Services are not directed to, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 13. If an individual is under the age of 13, they should not use our Website or Services or otherwise provide us with any personal information either directly or by other means. If a child under the age of 13 has provided personal information to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal information from our systems. If we learn that any personal information we collect has been provided by a child under the age of 13, we will promptly delete that personal information.

Links to Third-Party Websites or Services

Our Website and Services may include links to third-party websites, plug-ins and applications. Except where we post, link to or expressly adopt or refer to this Privacy Policy, this Privacy Policy does not apply to, and we are not responsible for, any personal information practices of third-party websites and online services or the practices of other third parties. To learn about the personal information practices of third parties, please visit their respective privacy notices.

Updates to This Privacy Policy

We will update this Privacy Policy from time to time. When we make changes to this Privacy Policy, we will change the date at the beginning of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify individuals by email to their registered email address, by prominent posting on this Website or our Services, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided.

Contact Us

For any questions or requests in connection with this Privacy Policy or other privacy-related matters, please send an email to support@penrosestudios.com.